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TERMS OF USE
www.nutrigenius-shop.com is the online store for the exhibition and sale of products via the Internet of the Greek company “LAVREDAKIS” based in Kastoria with the following details:
NutriGenius-Shop
VAT NUMBER:
TAX OFFICE OF
Aton" St. No 1A, Plovdiv Bulgaria
No. LEGAL REGISTRATION:
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of ” LAVREDAKIS “, located at www.nutrigenius-shop.com
Make sure that you agree with the following terms and conditions because any transaction with us through the above website www.nutrigenius-shop.com is governed by the following terms and your transaction with us implies acceptance of these terms.
1. TERMS
“LAVREDAKIS” reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. ” LAVREDAKIS ” undertakes the obligation to inform users of any amendments and any changes through the website of this e-shop. It is clarified that the change of terms does not include orders that you have already made.
2. INFORMATION PROVIDED & PRODUCTS
” LAVREDAKIS ” is committed to the completeness and validity of the information provided on the website www.nutrigenius-shop.com both in terms of the existence of the essential characteristics described for each product available, as well as for the accuracy of the data concerning the services provided by the online store of ” LAVREDAKIS “, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
3. LIMITATION OF LIABILITY
” LAVREDAKIS ” guarantees the timely notification of end consumers of their unavailability. The online store of ” LAVREDAKIS ” is not responsible for any technical problems that may occur to users when they attempt to access the website and during this time and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, ” LAVREDAKIS ” has no responsibility for acts or omissions of third parties and in particular unauthorized interventions of third parties in products and / or services and / or information available through it.
4. INTELLECTUAL PROPERTY RIGHTS
The website www.nutrigenius-shop.com is the official website of ” LAVREDAKIS “. All the content of the web pages, posted by “LAVREDAKIS”, including images, graphics, photographs, drawings, texts, services and products provided are the intellectual property of ” LAVREDAKIS ” and are protected according to the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features that represent ” LAVREDAKIS ” and / or its online store and / or third parties contracted with them and their products or services, are exclusive trademarks and distinctive features of ” LAVREDAKIS ” and / or www.nutrigenius-shop.com and/or the above third parties and are protected by the Greek, Community and international laws on trademarks and industrial and intellectual property and fair competition.
In any case, their appearance and display on the www.nutrigenius-shop.com web pages should not be construed in any way as a transfer or assignment of a license or right to use them.
5. USER OBLIGATIONS
Users of the www.nutrigenius-shop.com accept that they will not use these and the online store of ” LAVREDAKIS ” for sending, publishing, sending by e-mail or transmission in other ways of any Content that is illegal, harmful, threatening, offensive, offensive, annoying, slanderous, defamatory, libelous, vulgar, obscene, libelous, constitutes a breach of another’s privacy, is defamatory, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or interfere with the operation of any software or computer hardware; intentionally or unintentionally violates any law or regulation; or
6. SECURITY
” LAVREDAKIS ” recognizes the importance of the issue of security of your Personal Data as well as your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal data and transactions is secure and confidential. The security of the Online Store of ” LAVREDAKIS ” is achieved through the following methods:
Customer Identification
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal data with absolute security.
You are given the opportunity to change your Personal Secret Password and your e-mail address as often as you wish. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage you must immediately notify us, otherwise the online store of ” LAVREDAKIS ” is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, to change your password at regular intervals and avoid using the same and easily traceable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation.
Ensuring the confidentiality of the transfer of your Personal Data
To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol.
Automatic Logout
If there is no activity for 20 minutes, you will be automatically logged out of the members area of the e-shop of ” LAVREDAKIS “.
Controlled Access (firewall)
Access to the systems of ” LAVREDAKIS ” (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
Encryption
Wherever on the site you enter personal data (passwords, addresses, phone numbers, credit cards, etc.) there is 128-bit SSL encryption.
Encryption is essentially a way of encoding the information until it reaches the intended recipient, who will be able to decode it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal password in the online store of ” LAVREDAKIS “, all communication between your computer and the systems of ” LAVREDAKIS ” is encrypted using a 128bits key. That is, every time you send information to the system, your browser encrypts it first using a 128 bits key and then sends it to the system
The system of ” LAVREDAKIS ” first decrypts the information it receives using the same key (predefined at the beginning of your connection to the service) and then processes it. The systems of ” LAVREDAKIS ” send you information using the same encryption process.
Privacy of Transactions
The observance of confidentiality is self-evident. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to ” LAVREDAKIS ” is confidential and “LAVREDAKIS” has taken all necessary measures to use it only to the extent necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
” LAVREDAKIS ” does not disclose customer and transaction information unless it has written authorization from you or it is required by a court order or decision of another public authority.
In the event that ” LAVREDAKIS ” uses third parties to support its systems, it shall ensure that confidentiality is maintained.
Without prejudice to the provisions of Chapter 7 of the present, concerning Personal Data, you may request any data held about you and their correction in case you can document the existence of an error.
For your own safety, you should also treat all information provided through the Service as confidential and proprietary and not make any disclosure to third parties.
7. PROTECTION OF PERSONAL DATA
During your visit to the pages of www.nutrigenius-shop.com you may be asked to provide personal information about yourself (name, last name, profession, e-mail address, shipping address, etc.) generally in order to process your orders or to provide our services. Any personal data that you provide anywhere on the pages and services of the www.nutrigenius-shop.com websites are kept exclusively and only for reasons relating to your transactions with us, to improve the services provided and to ensure the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).
In any case, the employees of “LAVREDAKIS” who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal data in extremely rare and special cases may be disclosed to companies cooperating with ” LAVREDAKIS ” in order to support, promote and perform your business relationship with us, but always under conditions that fully ensure that your personal data is not subject to any unlawful processing.
For any question or suggestion or statement related to these matters please contact us using the special contact form provided at the following link www.nutrigenius-shop.com
At any time the user reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.
Here you can see in detail the Privacy Policy of “LAVREDAKIS”
8. Shopping
On the shelves of our online store you can find about multiple products.
To facilitate your search, we have divided our products into 3 main categories. Each category has a subcategory tree, which is displayed in the left column of your screen.
Our goal is to get you to the final product in 3 clicks. In case you are looking for something specific, use the “smart” search, which will lead you straight to your specific selection.
We also recommend that before you make any purchases from our online store, you visit the help & terms of use section, where you will find useful information about the process and how to purchase products.
After placing your order you will receive an automated e-mail which will indicate the details of your order. After the processing of the order by the e-shopping department of “LAVREDAKIS”, you will receive the second confirmation e-mail with the products that will be sent to you. From this point the contract between us is concluded.
During the progress of your order you will receive a series of automated e-mails, which will report the progress of the order. These e-mails concern the following steps :
Order processing: When your order has been received by an associate of our company who checks it for correctness.
Picking status : Your order is in the process of being picked by our warehouse.
Invoicing : The products of the order have been collected and have been routed for shipment to your site.
Partial Billing: Some of the products in your order have not been collected and have been left as pending. The products listed in the e-mail will be delivered to you.
Invalid: Your order has been cancelled following your request or an inability to contact you to confirm it.
It was received by the store: This confirms that the order has been received by the store of your choice and your products are awaiting delivery from them for up to 2 days in total.
In the event that there is a pending issue with your order then a corresponding e-mail and/or SMS will be sent to you. Alternatively, we will contact you on the phone numbers you have given us during registration or order entry on our site.
There is no way to deactivate these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and that you keep them throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay. Your products shall be delivered to you as soon as possible and in any case within a period not exceeding thirty days from the conclusion of the contract. Exceptions are products with Delivery Status (status) Pre-orders, Awaiting Soon and On-Order, for which there is a separate delivery notification.
9. RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES
In the case of purchases made at a distance (e.g. via the Internet), you may return a product and we will refund the price if you notify us in writing via the contact form www.nutrigenius-shop.com or by calling our Customer Service Department at 2467089060 within 14 calendar days of receipt of the product by you or a third party indicated by you. Upon exercise of the right of withdrawal, you must return the product to us in the original as new condition in which it was delivered to you or provide us with clear and indisputable evidence that you have sent it safely within 20 calendar days of the exercise of the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid to us using the payment method you had chosen to pay us. Where you have paid by payment card we will proceed immediately to instruct the card issuer and we will not be liable for any delays in crediting the price to you that are not attributable to us.
The consumer is only liable for any reduction in the value of the goods as a result of handling the goods other than as necessary to ascertain the nature, characteristics and function of the goods. We are not liable and will not compensate a consumer or give effect to a withdrawal in the event that damage to the goods has been caused by the consumer’s fault or in the event of use which exceeds that which is necessary to ascertain the nature, characteristics and function of the goods.
In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts as well as by the completed return form which you can download here. If the shipping costs of the return of the product exceed the cost of universal postal service, they are not covered by ” LAVREDAKIS” and are borne by the customer.
10. SUPPLIER’S LIABILITY AND WARRANTY. SELLER’S LIABILITY FOR DEFECTS.
11. The producer of any product you buy is liable for any damage caused by a defect in his product. Any agreement to limit or release the producer from his liability is void. Claims against the producer for damages are barred after three years from the date on which the injured party became aware or ought to have become aware of the damage, the defect and the identity of the producer. After ten years from the marketing of the product in question, the injured party’s rights against the producer are extinguished. In case of doubt as to the identity of the producer of a product purchased from us, please inform us.
2. Each consumer durable good is accompanied by the written guarantee of the manufacturer of the product or the company that imported the product into the EU or the company that applies its trademarks to the product by appearing as the manufacturer (hereinafter “the Supplier”). Please pay particular attention to the terms of the warranty provided by the Supplier as well as to the other accompanying documents and information which the Supplier is responsible for including in the products, in particular those relating to information on the safe use and maintenance of the products. In particular, we emphasize the following:
3. The Supplier must provide the consumer in writing, in Greek or in internationally established symbols, clear and complete instructions for the safe use, maintenance, preservation and full utilization of the product and information on the risks involved in its use and maintenance.
4. The guarantee must include, in plain, legible and understandable language in Greek, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and must not be invalidated by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the likely lifetime of the product. The probable lifetime of the product is the reasonably expected period of time during which the product can be used in accordance with its intended purpose, even after repair or replacement of spare parts, until wear and tear from regular use renders the product unusable or its further use economically unviable. In particular, for state-of-the-art products, the duration of the guarantee should be reasonable in relation to the time during which such products are expected to remain technologically up-to-date, if this time is shorter than their probable lifetime. If a defect appears in the product during the period of the guarantee and the supplier refuses or slows down the repair beyond the time necessary, the consumer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair takes. The Supplier’s breach of its obligations shall not affect the validity of the warranty, which the consumer may invoke and require the Supplier to honour. In the event of replacement of the product or its spare part, the guarantee is automatically renewed for the entire duration of the new product or spare part.
5. In application of the above provisions, “LAVREDAKIS” as long as it is the Supplier of a product, as defined above, will provide you with all possible assistance for the fulfillment of the terms of the Supplier’s warranty, without charge to you. This is irrespective of any out-of-warranty maintenance services that we may on occasion provide to you at the applicable charge.
7. Finally, “LAVREDAKIS” has towards you all the obligations provided for in the Civil Code for the seller. In particular, in case of a defect in the product we sell you, you may (a) request its repair without charge to you or its replacement with another unless this is impossible or requires disproportionate costs (b) request a reduction of the price and (c) withdraw, unless it is a minor actual defect. The above obligations do not apply if the defect has been caused by you, or by force majeure in the strict or broad sense. In any case, the products must be accompanied by the necessary legal documents and receipts, which are also valid for the coverage of Extended Warranty Contracts (THE CLICKERS) and are not transferable from buyer to buyer. These obligations shall in any event lapse within two years.
11. CANCELLATION OF ORDER
Without limiting the provisions of Article 9, the cancellation of the order can be made in the following cases: before the order is completed, during the online ordering process you can go back and remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but the product has not yet been shipped you can call 2467089060 and one of our associates will take care of cancelling your order. Once the product has been received, please call us on 2467089060 or contact us via the website email form explaining why you wish to cancel the order. One of our associates will assist you immediately and inform you of all your options. In case your order has already been invoiced and you wish to cancel it then contact the Customer Service Department at 2467089060 and provide your order details. However, the status of the order will not change on your account page.
12. PAYMENT METHODS
a)Payment by Credit Card:
The online store of ” LAVREDAKIS” accepts all credit cards Visa, Mastercard through the payment platform of Eurobank Bank.
1. b) Payment upon receipt of the order at your place (cash on delivery).
13. DIFFERENCES BETWEEN STORE PRICE AND ONLINE STORE PRICE
The price policy of the products of “LAVREDAKIS” is the same in all our distribution channels : stores, catalogues, online store. However, in selected products we have created the so-called “WebOffer” offers, where the price in the online store differs from the other distribution channels and is valid only for purchases through this online store and shipment either at your place or at a store of your choice for pickup. In any case, although we make every effort to accurately indicate the items and prices listed in our online store, we cannot exclude the possibility of typographical or technical errors in prices and product papers. For this reason, we recommend that in the case of “WebOffer” offers, before each payment and completion of your order, you should contact the Customer Service Department at 2467089060 or via the email form on the website to confirm this price.
14. ORDER / DELIVERY OF PRODUCTS / SHIPPING COSTS
Completion of the order:
As soon as you place your order, you will be shown the following message (example): “YOUR ORDER IS COMPLETED. YOUR ORDER HAS BEEN COMPLETED. Your order number is 71243. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order.”
Delivery dates and times:
Delivery days and times depend on the individual Transport Company.
Product pickup:
Place your order by 3:00 pm Monday through Friday and we will ship your order the next business day.
Shipping costs / Free delivery:
Shipping costs are 3,5€.
Free shipping and handling: 3.5€.The cost of delivery is 3.5€.The cost of cash on delivery is 2.5€.
15. 3.5.
Your order may be delayed for the following reasons:
The product has been delayed to be shipped by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are occasions when an order may be “stuck” in customs or in transit, so we may not have it in our warehouse when we expect it. In such a case, we will contact you to ask if you would like us to deliver the order without this product or suggest an alternative. We will send you this item as soon as we receive it in our warehouses.
The item you ordered has already been discontinued and is not available: Among the 1500 products we display in our online store, there are rare cases where the supplier suddenly and without warning announces that they are discontinued. In this case an employee of our company will contact you directly to give you all alternatives.
In periods of extreme weather or strikes and in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to contact you by telephone and/or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details you have entered are not correctly updated. In any case, the delay shall not exceed thirty days from the conclusion of the contract.
16. E-MAIL NEWSLETTERS (NEWSLETTERS)
1. “LAVREDAKIS” periodically sends informative emails.
2. ” LAVREDAKIS” is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP’s (Internet Service providers) for delivery.
3. Newsletters may end up in the spam folder, so please check regularly that they are not stored there
4. Put the delivery address of “LAVREDAKIS” in your safe list
5. If you wish to stop receiving newsletters or wish to unsubscribe from the newsletter system altogether, you can inform us using the contact form on the site.
6. “LAVREDAKISs” uses a 3rd party company for the identification (tracking) of the recipients of the newsletter. It does not deliver to 3rd parties information about name, surname, address
7. The information from “LAVREDAKISs”, is updated only if you choose and for as long as you wish. On the contrary, if you have placed an order with “LAVREDAKIS”, using our site, we send automated emails about the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and that you keep them throughout the duration of our transaction.
It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.
(The above prices include 24% VAT)
17. PRODUCT EVALUATIONS
These Terms of Use apply to product presentations and customer reviews, a service of www.nutrigenius-shop.com . They do not apply to the entire website of www.nutrigenius-shop.com , which has its own Terms of Use.
By submitting your review and presentation to www.nutrigenius-shop.com , you agree and warrant that:
– The content of the presentation is your own creation and is not the intellectual property of any third party
– The presentation does not contain abusive, religious or racist comments, insults to other members of www.nutrigenius-shop.com and third party reviews, discussions of pirated software, illegal activities or intentional misuse of the warranty and terms of use of the product
– Your writings are about the product being reviewed, do not refer to the pricing of the product, and are not misleading or intentionally defamatory
– The presentation does not include email addresses, personal information of third parties, telephone numbers, links from stores, malicious websites or websites with content not related to the product of the presentation
– Do not post multiple identical presentations (spamming)
– You agree that “LAVREDAKIS” (including all officers, employees and associates of the company) is not responsible for any legal or non-legal matter, natural or legal, arising as a result of ignoring the above Terms of Use.
– For each presentation and review you submit, you give “LAVREDAKIS” full ownership of such material to copy, modify, delete in its entirety, adopt, publish, translate, use in any electronic or printed form and sell it, without any intellectual property rights over it.
– Any presentation and review may be used as “LAVREDAKIS” deems appropriate. “LAVREDAKIS” has the inalienable right to change, modify or delete any form of material published on www.nutrigenius-shop.com and its subpages if it deems that its content constitutes an abuse of the above Terms of Use.
– “LAVREDAKIS” does not warrant that you will always be able to modify or delete material uploaded through www.nutrigenius-shop.com . However, “LAVREDAKIS” has the right to remove or refuse to publish a presentation and review for any reason.
– By writing a review or presentation on www.nutrigenius-shop.com you acknowledge that you are solely responsible for its content and not “LAVREDAKIS”
– By providing your email address along with your presentation and review of a product, you agree that “LAVREDAKIS” has the right to use it to contact you regarding the status of the presentation or review and for other administrative purposes.
– Please do not use greeklish. Make your review easy to read and understand using Greek characters.
Tips for writing presentations
To see your presentation uploaded to www.nutrigenius-shop.com , we advise you to follow these simple rules:
– Have actually used the product before writing your comments
– You should focus on the features of the product and not on its pricing or advertising.
– Avoid using inappropriate comments, information about other companies and websites, as well as personal information, yours or that of others; “LAVREDAKIS” wants to protect your anonymity
– Do you have a comment, question or issue not related to the product presentations and reviews? Please contact Customer Support and your message will be sent directly to the appropriate department.
